Hide Advanced Field into the Directors' Resolution

Aug 6th, 2022
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How to Hide Advanced Field into the Directors' Resolution

4.9 out of 5
59 votes

hey guys there are certain circumstances in which you as a crm administrator might wish to control the number of fields that are available to your users the best example i have of this is that a recent client asked me to create an opportunity scoring dialogue for them the net result is that each opportunity as entered by a sales person had a score associated with it that would tell upper management whether or not they should focus resources on it while this is a marvelous use case for dialogues its also an instance where one might not wish to expose those scores to the masses as it might unduly impact the way in which participants respond in this instance its a wise idea to disable the field for use in advance fines etc and thats what were going to take a look at today its easier than you might think first go to the solution you use in your organization if you dont know what that means either consult your crm admin if thats not you or just use the default solution surf the entit

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Look for the copy of the workflow in the page ⚙ Issues Workflows and click on the Edit button next to it. This copy will be a temporary workflow that we will edit and use to fix the issue resolution field.
Navigate to Admin Support Operations Apps Click on Get more apps and search for the app Hide/Disable ticket fields. Once it is installed you choose the fields to be hidden for the agents.
1 answer Go to Jira Settings / Jira Admin (depending if Server or Cloud) Issues Workflows. Locate your workflow and press Edit. Click to select the transition to your Done status and choose Properties. In Property Key, enter jira.
Jira treats issues without resolution as open issues, regardless of any workflow state. If you want to hide the resolution field, dont forget to set a resolution in the workflow post function of the transition that closes the issue and set it to none if you reopen the issue.
If you no longer want to expose a field through Jiras user interface, select the Hide link associated with that field. You can make this field visible again at any time by selecting the Show link.
To hide completed issues: Go to the desired board, then click Board Configure. In the Hide completed issues field, select the retention period. Issues that werent updated within this period will be hidden.
The Resolution field is an important feature in Jira. It specifies the reason an issue is closed and removes the need of having multiple statuses with the purpose of stating why the issue is closed, thus capturing important data for your team while reducing the time you have to manage your workflow.
Resolution Locate your Workflow: Issues Workflows. Click Edit under Actions for your workflow. Select your Done transition, and Click POST Functions. Click Add POST Function Select Update Issue Field Select Resolution for Issue Field and the appropriate Field Value.

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