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welcome to this QuickBooks Online tutorial for beginners 2019 my name is Matt Holt Quist with the QuickBooks University and I want to show you how to handle customer overpayments in QuickBooks Online okay so QuickBooks desktop makes it really really simple to do and QuickBooks Online you got to follow a couple of dition additional steps alright so what were gonna do here were on the home screen and Im gonna go over to sales okay so were gonna see Amys bird sanctuary has an open balance of 239 okay so Im gonna go here Im gonna receive payment alright so lets say that she sent in 339 on accident okay so youre gonna enter in 339 dollars and youre gonna see here that its going to say amount to credit $100 and this transaction will create an additional credit in the amount of $100 so what its doing here is its basically giving Amys bird sanctuary $100 credit okay so let me save and close this okay let me go to over to Amys bird sanctuary and youre gonna see here okay so this