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customers have a surprisingly high tolerance for services that dont quite meet their expectations but they have a low tolerance for companies that dont bother to listen when things go wrong if a customer is disappointed about your products or services then theyre engaging with you to fix the problem its your responsibility to seize the opportunity and act on it the sales guy said this was easy to clean well Ive read the instructions three times and I cant get the thing open this type of feedback is invaluable and must be acted upon immediately it may be that your sales or marketing departments are over promising perhaps the product is defective or maybe your staff have unintentionally painted a different picture in the customers mind whatever the situation a disappointed customer has highlighted a weakness in your organization theyve helped you and for that they should be thanked can thank you for letting me know its a new product and obviously we need to make some changes to
