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A grandmother and granddaughter shared their experience after using a photo estimate method for car insurance claims, which the commercials make appear simple. They followed the advice to submit pictures of the damage to receive an estimate. However, body shop owners express concerns over this process, emphasizing issues with cheating and undervaluation of actual damages. Although insurance companies promote these photo estimates to save time for customers, many body shop professionals believe they can lead to inadequate compensation for the actual repair costs incurred after a car crash.