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Getting a read on customer satisfaction can be inconsistent, often reflecting polarized opinions on platforms like Yelp or Google reviews. Customers usually leave feedback only when they are extremely satisfied or very dissatisfied, making it difficult to gauge overall sentiment accurately. Most customers fall somewhere in between these extremes, having had decent experiences without feeling compelled to share them. To gain more accurate insights into customer satisfaction, it’s essential to find ways to encourage feedback from those who are neither overly enthusiastic nor highly critical, as their perspectives can provide valuable information for improvement.
