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hello this is Gregory from Nexus property management today Im going to teach you how to file a maintenance request through your online portal it is important to note if you have an emergency maintenance issue that requires immediate attention to please call our 24-7 response line at 40 1288 1117 all other maintenance issues should be addressed through your online portal to do so log in to any x RI com once here scroll over log in then click tenants next enter your login information when done click sign in once on the home screen of your online portal click new service request first enter the specific location of the problem for example if your stove is not lighting enter stove next enter a description of the problem please be as detailed as possible so our maintenance technician can best be prepared upon arrival after please edit your primary phone next enter your correct email address you will receive a confirmation after the service request has been submitted you then need to selec