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my name is Marcus Harris I'm a chicago-based software an intellectual property attorney my office has developed one of the nation's leading practices devoted the drafting negotiating a litigating software related agreements with vendors like Oracle Microsoft and essay p now one of the common questions our clients typically ask in the context of a software maintenance what are the key issues in this software meanness agreement that I need to be aware of and I think one of the first things that you want to do is focus on defining a structure by which the maintenance services are going to be provided to you I think it's all too common for users to actually focus instead on the particular fix they want and put that in the agreement and then ask the vendor to agree to that and i think it is incredibly difficult and unlikely for any vendor to agree to provide an actual fix to something that they don't even know or are aware of before hand in the contract you want to focus on defining a stru...