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hey guys Steve with repair desk today Im going to show you how you can create a repair ticket in less than a minute lets say a customer walks into your store and says his iPhone 6 screen is cracked and it needs to be replaced to book a repair job all you have to do is press a few buttons in this case simply click on Apple then click on iPhone 6 from this screen you can select the issue with the device in this case were going to select screen replacement you can also select multiple issues with the device or add a new device issue from this screen you can select iPhone 6 screen so your inventory levels are updated as well from this screen you can select device pre repair condition to see if the touch functionality is working or perhaps the home button is working or not if touch is not working market is red if home button is working market is green then you can also enter the IMEI or serial number set the task due date and time assign it to a technician add notes and intake the custo