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welcome to this QuickBooks Online tutorial for beginners 2019 my name is Matt Holt Quist with the QuickBooks University and in this video I want to go through how to fix errors in receiving customer payments I see this a lot I get a lot of questions about this and first of all let me let me set the stage and show you what I mean by errors and customer payments okay so normally as you go along in QuickBooks Online and you have a customer that you create an invoice for let me go over here weve got lets say this invoice for mark Cho okay so this invoice was done and its out there and once you create this invoice in QuickBooks it puts it to sale so you have revenue in QuickBooks Online all right and the normal way to record a payment is you go over here you say receive payment and you type in you know the amount 314 28 put it in the bag its done the invoice is closed you know revenue has just been recorded once etc okay so heres what happens and I know this sounds really strange but