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82% of US consumers stop doing business with brands due to poor customer service, emphasizing the importance of customer delight. Poor customer satisfaction negatively impacts business health by losing customers, dropping sales, and decreasing employee morale. To ensure customer satisfaction, collecting feedback at every touchpoint is crucial, which can be done through customer satisfaction surveys. ProProfs Survey Maker allows for easy creation of online surveys, customization, and detailed reporting, making it a versatile tool for collecting actionable feedback.
