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Customer satisfaction surveys are essential for understanding what your customers are thinking and improving your product, marketing, and sales. While data can only take you so far, talking directly to your customers provides the best information to reach your next level. In this tutorial, marketing strategist Trent Canelly explains why you need customer satisfaction surveys, when to ask for them, how to structure the survey, what questions to ask, how to ask them, and how to compile the data for meaningful insights. This video provides valuable guidance for enhancing your business through marketing, sales, and analytics.
