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when todays customers seek support they shouldnt be burdened by confusing processes and slow response times they deserve and expect a world-class service experience that is intuitive efficient and responsive to their needs thats why so many service teams are loving jira service management because it gives them the power and flexibility to track and resolve requests quickly with jira service management any and all teams can create their own service desk to present their offerings in one easy to use interface and ensure everyone gets the assistance they need fast smart search in jira service management also helps customers find self-service knowledge base articles and if they need more support request forms help them get assistance from the right team but its not just providing a service desk for it teams customers can also submit requests via email chat tools like slack and microsoft teams and widgets they can add to websites once a customer initiates their request the form intelli
