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the broadcast is now starting all attendees are in listen-only mode hello everybody and welcome to todays coffee break webinar on how to manage and eliminate invoice disputes my name is Lindsay OBrien and Im the brand manager of any time collect and automated accounts receivable software a little bit about any time collect before we get started its an end-to-end collections management software it allows for automated invoice presentment automated communications and emails sent out to customers credit risk management and invoice dispute management among other features it helps increase efficiency while also decreasing time spent on any AR our customers are saving about 600 hours a year that they were previously doing manual activities so lets jump into todays topic if my screen wants to change alright in our quick 20 minute webinar we will be covering common reasons invoices end up in dispute how to prepare your department to eliminate or reduce invoice disputes before they happe