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Welcome to the Office of Consumer Affairs and business regulations presentation on the homeowners guide to the home improvement contractor program Weve tailored this presentation specifically for homeowners looking for more information about the program and all of its components Under Massachusetts general law chapter 142 a the office of consumer affairs and business regulation regulates the registration of contractors performing improvements or renovations to existing one to four unit owner Occupied primary residences prior to performing work on such homes a contractor must be registered as a home improvement contractor our office assists with complaints from homeowners and building officials through administrative hearings and can change the status of a contractor if necessary we also administer the arbitration program and the guaranty fund which compensates consumers up to $10,000 for unpaid judgments against contractors. There are four components to this program, and we will cover