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the second ticket is about email not working its a very particular one because it does have an error that comes up so pay attention to that error and then were going to work through it together hi guys my name is irvin also known as kobo man todays video is about help desk tickets most common help the stickers that come through the system its based off my video that i made recently for training purposes its about two hours long if you want to check it out its an excellent video for people trying to get a feel of what help desk is about topics are going to be based off of that so what im doing is is taking parts of that from the videos and creating separate videos for each topic because in that video there are 12 separate issues that are most common to help desk i hope you guys like it please take a moment to click the like button every time you guys do that i really appreciate it i know you guys do it too thank you so much next one is my email is not working by mr mike moser aga