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why is my account saying authentication failed if your account is saying authentication failed itamp;#39;s likely due to incorrect login credentials or a temporary server issue first double check your username and password for accuracy ensuring the caps lock is off if youamp;#39;ve recently changed your password try reverting to the old one to see if it works if the problem persists reset your password using the forgot password link also check your internet connection as a weak signal can sometimes cause this error if all else fails contact customer support for further assistance