How can I replace my Fitbit for free?
You must contact Fitbit support via Twitter, email, phone call, or live chat to make any warranty claim. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.
Are Fitbit returns free?
If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail
Can I exchange my Fitbit for a new one?
If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or
Can I return my Fitbit to Best Buy?
You should be able to return the Fitbit within the 15 day return/exchange period (Elite - 30 days Elite Plus - 45 days). If you are outside those time frames, then you would need to contact the manufacturer directly for service under their 1 year warranty. Did you purchase a Geek Squad Protection plan?
What is covered in warranty?
With a full warranty, a company guarantees to repair or replace a faulty product during the warranty period. If the product is damaged or defective, companies offering a full warranty must repair or replace it within a reasonable time.
Will Fitbit replace my device?
If your device is found to be defective within the warranty period, it may be eligible for replacement. For our full warranty terms and conditions, see our Return Policy and Warranty.
Is repair free with warranty?
Warranty terms can vary from free repairs on the defective product to complete replacement. The owner may be instructed to bring the product to the nearest authorized repairman, the seller, or ship it to the manufacturer.
How can I replace my Fitbit for free?
You must contact Fitbit support via Twitter, email, phone call, or live chat to make any warranty claim. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any required return authorizations.
What is not covered in warranty?
A description of damage not covered by the warranty is provided on the The most frequent causes for exclusion of liability under the warranty include: moisture or liquid penetration, mechanical damage i.e. damage to the device as a result of a fall, impact, etc.
How do I get a free replacement Fitbit?
Once you submit a warranty claim, Fitbit will either repair or replace your device. Repair the Product at no charge, using new or refurbished replacement parts. Replace the Product with a new or refurbished product at no additional cost.
