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In this video, we follow Sarah Rose, a bank customer struggling to pay her loan due to recent hardships. She aims to fill out a forbearance agreement to reduce her monthly payments. Sarah logs into her banking portal, which displays her pre-loaded profile information, including her name and address. She accesses the forbearance agreement powered by docHub, where her information is pre-populated for convenience. The portal's form field validation assists her in entering the correct information, guiding her through the process. Once she completes all necessary fields, she is set to submit her application for assistance.