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hello everyone lets see how to calculate service level agreement SLA for both turn on time and the quality turn on time expected SLA is 99.50 it means anything which is greater than 99.50 it is made otherwise it is missed similarly for the quality expected SL is 99 percent anything which is greater than 99 percent it is met otherwise it is less now lets apply the formula for the turn on time is equal to transaction managed within a select paired divided by transaction marriage during the paid multiplied by 100 so the turn on time percentage is 99.20 Which is less than 99.50 it is Mace and it should be red so lets make it red here likewise for quality lets apply the formula here is equal to transaction manage without quality error divided by transaction managed to in the paired multiplied by 100 so the quality percentage is 99.10 which is greater than or equal to met so in this case it should be green lets make it green here is a result thank you
