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hey everyone today well be taking a quick look through maintenance operations inside of charrika so i want to do a quick overview of the entire life cycle of what happens from making a service request as an end user uh accessing that service request as a maintenance technician and then well go into how are those maintenance technicians assigned to those work requests so a little bit more of the managerial role behind that so without further ado want to jump straight into this so this might look familiar to you this is our chair riga self-service kind of end-user portal and so you might have seen some other videos around reserve move locate but today were going to be focusing on this request service this is where were going to have maybe an issue with light hvac system as an end user we can go in and say hey i have this issue i need something to come and fix this and before we click on this we can scroll down and see that weve actually had a few of these already assigned and issued