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hello my name is Jason McConnell and Im the director of operations of spectrum technology solutions I want to thank you for taking a few minutes to review this brief and user support training this presentation has three primary goals first to provide an outline of our hours of operations including emergency after-hours support second to explain our resolution goals and ticket priorities and finally to provide you with a framework on how to get support from spectrum our office hours are from Monday through Friday from 8 a.m. to 5 p.m. Arizona time excluding all public holidays please be aware that outside of these hours our help desk is not monitored for new requests if there are any service outages our on-call engineers will respond to these alerts spectrum does have After Hours emergency support available simply call our main office at six two three eight zero six eight four eight four and follow the prompts to be connected to the on-call engineer when you call after hours please lis
