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and what ive learned is that the delivery of that aha moment is such a critical point in a relationship with a client and what i mean by aha moment the aha moment is that point where they say yes i knew that working with you was the right thing to do i knew it when i signed my name on the bottom line but because getting that aha moment is so important youve got to be really deliberate about finding it and delivering it as soon as possible and i found hands down the best way to do that is to just work that right into your onboarding process hey numbers nerds my name is michael king and welcome back to the connected accountant if nailing the sales call is the most important time in really establishing the trajectory of how a client relationship is going to go then i would say the very close second most important time in determining the trajectory of a client relationship is during the onboarding process a good onboarding process can really set the stage in the energy and the expectati