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hello and welcome to my lesson on talking about writing for end-users as we progress through our lectures on being best helpdesk software and technical support representives that we can possibly be so in this series we are going through many different modules and in this one were talking about our technical writing for end-users and in this lecture were going to introduce to technical writing where we will learn about the organization of technical documentation the technical writing process those common pitfalls that we try to avoid as well as various tools that are used in technical writing there are several different objectives we want to try to complete now highlight those areas now you can see I have those listed now types of end-user documentation that we might see or even complete how technical writing differs from other writing how technical documents are organized how to plan effective user documents the technical writing process effective use of formats strategies for techn