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In the video tutorial, the process of gathering essential information for new patients in a practice using Abled's new patient intake feature is explained. Traditionally, new patients filled out paper forms, requiring staff to manually input data into the database. However, with Abled, patients can enter their information directly, streamlining the process. Once a new patient is in the system, you can send an email request for them to complete the intake form either prior to their appointment or upon arrival. This automated system improves efficiency and accuracy in maintaining patient records.