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This video discusses the key considerations for conducting effective phone consultations in healthcare. Telephone consultations are increasingly popular as they provide convenience for patients who may find it difficult to visit healthcare professionals in person. However, there is a risk of missing crucial details in a patient's story if communication is not handled carefully. While many of the communication skills previously covered still apply, it is essential to be thorough and attentive during phone consultations to ensure that important information is not overlooked. The tutorial aims to enhance communication skills to better meet patient needs in this format.