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hi my name is Jerry Gaffney and Im going to talk about a user research technique known as contextual inquiry or inquiry depending on your neck of the woods what Im talking to clients I generally use the term site visits contextual inquiry can be considered as three parts the first is identifying the users the second is scheduling and conducting visits and the third is analyzing the data for us the identifying users your goal should be to visit enough of the right people to gather quality data without being swamped every project is different but my rule of thumb is to visit around six people and at least two from each docHubly different user group if youre working on a travel website for example you might want to visit people who do move online and people who dont try to get a spread of other characteristics such as age ranges and an approximate gender balance on complex projects the number of people can get big really quickly a project in the justice system might mean visitin
