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Making sales is only part of the income process; getting customers to pay is often more challenging. Manually tracking open invoices and contacting customers can be time-consuming. However, QuickBooks' latest version allows for automation of payment reminders. Users can schedule reminders for customers and receive notifications when it's time to send emails, simplifying the follow-up process to just clicking a button. This feature is found in the customers menu under payment reminders, where users can sort customers into mailing lists, create reminder schedules, and send messages. The tutorial will guide through setting up a mailing list, especially for those customers who might need a nudge.