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In the video tutorial, the process of gathering important information for new patients in a practice is discussed. Traditionally, patients would fill out forms on paper, necessitating staff to input the data into the database. However, the new patient intake feature from Abled allows patients to enter their information directly, which is then automatically added to their records. The tutorial explains that practices can request patients to complete their intake forms via email before their appointment or even while they wait in the reception area, streamlining the intake process. Overall, this innovation enhances efficiency and reduces manual data entry.