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Brad Solomon from Birdies responds to Jennifer's support inquiry about reporting needs. He explains that with Birdies, users no longer need to maintain manual reports or spreadsheets, as the tool automates tracking. Traditional methods of using paper registration forms and inputting data into Excel are eliminated. Instead, users can direct individuals to their website for registration, streamlining the process. The tutorial will demonstrate how Birdies simplifies reporting and data management for first-time users like Jennifer.