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In today's segment of "Ask the HR Expert," the discussion focuses on employee reference requests, a common HR issue. Key points include the importance of establishing clear policies on how to handle these requests to minimize defamation claims. It's advised that all reference inquiries should be directed to HR to ensure compliance and consistency. Additionally, it's crucial to obtain written consent from the employee whose reference is requested. Both the reference request and the response should be in writing to maintain clarity and protect the organization from potential legal issues.