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jedd here to show you how to set up and use the store and forward fax option jive customers have the option to send and receive virtual faxes without needing to use a physical fax machine with that being said however your business may still need to use a standard fax machine that is fine in the store and for adoption can help improve your success rate by using those machines if youre using a fax machine with jive youll need to be connected to an analog telephone adapter which is referred to as an ata physical fax machines typically run using analog phone lines on the other hand jive technology runs on a digital signal an ata converts the analog signal into a digital one that is recognized by jive be sure to check out our online documentation before purchasing an ata so that you know which ones are supported on our system with regards to faxing in the past faxes were treated as normal calls and were known to have bad success rates store-and-forward is offered for incoming and outgoin