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Jedd explains how to set up and use the store and forward fax option for Jive customers, enabling virtual faxing without a physical machine. Businesses may still need a standard fax machine, and integrating it with Jive can enhance success rates. To use a physical fax machine with Jive, it must be connected to an analog telephone adapter (ATA), which converts analog signals to digital. It's important to consult the online documentation to ensure compatibility with supported ATAs. Traditionally, faxes were treated like regular calls, resulting in poor success rates, but the store-and-forward feature significantly improves reliability for incoming and outgoing faxes.