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In this tutorial, Jamison, an in-house lab technician for Impact Networking, guides viewers through troubleshooting fax line issues. The first step is to ensure the fax function is operational by pressing the fax and on hook buttons. If no sound is heard, check that the phone cord is correctly plugged into the line port, not the phone port. Pressing the on hook button again should produce a modem noise if the fax is working. For receiving fax issues, dial your machine's fax number using a phone; hearing the modem noise confirms everything is functional on your end. Jamison concludes by hoping this information helps resolve fax problems.