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In this tutorial, Jamison, an in-house lab technician at Impact Networking, addresses a common issue with fax lines. He instructs viewers to first ensure the fax machine is working by pressing the fax and on-hook buttons. If no sound is heard, check that the phone cord is connected to the line port, not the phone port. After making this adjustment, pressing the on-hook button should produce a modem noise. To troubleshoot receiving fax issues, he advises calling the fax number from a phone; if the modem noise is heard, it indicates the fax line is functioning correctly. The aim is to help resolve fax-related problems.