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In this video, Agile Coach Chris Gagne discusses the concept of a working agreement, which is a documented set of ground rules crafted by a team to enhance productivity and satisfaction. He highlights how certain practices, such as minimizing distractions during meetings, can improve effectiveness. To develop a working agreement, Gagne suggests a method of reverse psychology: the team should brainstorm potential failures and identify the top five risks based on their likelihood and impact. From there, the team can establish specific rules to mitigate these risks, such as punctuality at stand-up meetings or limiting distractions during discussions.