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As we discussed before software development efforts normally result in the delivery of a software product that satisfies the user requirements. So normally our software development organization will release this application to its final users, however, once the software is in operation many things can happen. So, for example, the environment might change. There might be new libraries. There might be new systems in which our software has to operate. Or they may be future requests, so the users may find out that, guess what, they want to do something different with the problem that we gave them. Or, again, and this is one of the most common occurrences, users might find problems with the software and may file bug reports and send the bug reports back to the software developer. These are the reasons why software maintenance is a necessary phase in software development. Software maintenance is the activity that sustains the software product as it evolves throughout its life cycle, specific