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In the summer satisfaction training series, previous sessions focused on customer satisfaction principles and activities for agencies, including developing customer service standards and a mission statement. The importance of fostering a culture that prioritizes quality improvement and customer satisfaction was also emphasized. The current seminar continues these discussions by outlining how to design a supportive structure for customer satisfaction and quality improvement systems. It will address the creation of committees or dedicated staff roles, define responsibilities related to quality improvement and customer service, and highlight the importance of an integrated system for effectively collecting relevant data.