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[Music] to export tickets from your freshdesk instance navigate to the tickets tab and choose the pre-existing all tickets view you can then choose and apply the required filters like created time group agents and then click on the export button on the top right corner pro tip while exporting tickets filter the created time as any time in the ticket list view and choose the desired time range in the export ticket ticket data can be exported in csv or excel format please note that the conversations that is the agent and customer interactions public and private notes cannot be downloaded using this expo description and other multi-line data in the ticket fields can be included in your export by expanding the show multi-line text fields after selecting the essential data for your download please click on the export option anyone with the agent role will be able to export tickets using this method if you want to restrict your support agents from exporting tickets you can control their acc