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The narrator discusses being placed on a "behavior improvements plan" at their job as a staffing recruiter in Sydney, Australia, in 2018. They recount a meeting with their boss and her superior, who criticized their attitude, labeling them as a "wanker" despite acknowledging their strong work ethic and results. The boss emphasized the need for immediate corrective action and expressed skepticism about the narrator's promise to improve, citing a history of them saying what people wanted to hear. The narrator reflects on their past arrogance and acknowledges the validity of the feedback received.