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In this quick tutorial, the speaker demonstrates how to analyze patient satisfaction scores from New York City hospitals. The video showcases data, including hospital names, survey questions, and answers, focusing on the most favorable responses, such as cleanliness and nurse communication. The presenter visualizes the data by highlighting the percentage of respondents who reported the highest satisfaction levels for each question, like "rooms and bathrooms clean" and "how often did nurses communicate." The analysis is performed using Excel's pivot table feature to organize the data, showing average percentages of favorable responses by hospital and question. The speaker emphasizes the importance of this analysis in understanding patient feedback.
