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In this video, the speaker discusses managed service contracts and what they entail for clients. Managed services mean that the provider acts as the client's IT department, offering various support options. Clients receive help desk support through a ticketing system, allowing them to report issues via phone or email, ensuring quick responses to problems like printing issues or software lockouts. Additionally, clients benefit from proactive care, with a Technical Account Manager monitoring system health, security, backup status, and future upgrade needs. The focus is on providing comprehensive IT support for clients’ needs.