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In this video tutorial by Maple Experts, host John discusses the challenges of obtaining a reference letter from a former employer, emphasizing that the process can be even more difficult if you've lost contact. He suggests initiating a polite phone call to explain your situation before sending a formal email request. John stresses the importance of good past relations with your supervisor, as this can influence their willingness to help. He encourages providing detailed information to convey the significance of the letter for your permanent residency application. Lastly, he offers a generic template that can be adapted for various situations.