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resetting your username and password if you forgot your username go to the patient gateway login page click on forgot username verify your personal information including your email address then youamp;#39;ll receive an email with your username if you donamp;#39;t have an email address call patient gateway technical support at 800-745-9683 to get your username if you forgot your password you can reset it click forgot password verify your username date of birth and email address click next choose how you would like to receive a code to reset your password either by email or text once you enter the code you can reset your password please note that the code is not case sensitive you can enter any letters in the code as uppercase or lowercase if you have any trouble call patient gateway technical support at 800-745-9683