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In this Shepherd staff webinar, Tim Burke, a software support technician at Concordia, discusses membership, custom reports, and exporting views. The session focuses on scenarios where predefined reports may not fulfill specific information needs. Key topics include the use of the report writer, mail merge utility, and exporting views to Excel. Attendees are encouraged to submit questions via the interface during the presentation, which will be addressed at the end. The session aims to provide insights into creating customized reporting solutions for users.