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A Software Maintenance Agreement (SMA) acts as an extended warranty for software, offering benefits such as access to the latest versions, ongoing development, version compatibility with customers and suppliers, and unlimited technical support. While technical support can be obtained without an SMA at a cost of $150 per issue, having an SMA is advantageous. To order an SMA upgrade, you need to receive a quote and submit a purchase order, which typically takes about a week to process. The SMA kit includes a pen, a USB flash drive, and an agenda book, with the flash drive containing essential updates.