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This tutorial explains how to download and view attachments in Salesforce. The process involves performing a scheduled backup instead of using the "export now" option, which is more complicated for retrieving attachments. After scheduling the backup, users receive an email from Salesforce with a download link. Once downloaded, the backup must be extracted to locate file IDs and access the attachments folder. It’s essential to update the file extension for the files. The tutorial emphasizes the importance of choosing the scheduled export while ensuring to include images and documents to retrieve all necessary attachments effectively.