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welcome to how to download and view attachments in Salesforce downloading attachments in a viewable format requires the following performing a scheduled backup you can do the export now but its a lot more complicated to get the attachments so perform a scheduled backup and you get the email from Salesforce download the backup then extract the backup search and find the file IDs and then go to the attachments folder and update the file extension lets take a look at that and go to setup and type in data and export now Ive already done an export because when you schedule an export or do an export now depending on how much data and what time of day it is whats time of the month and so on and so forth it can take 24 hours before you get the link so Ive already have a scheduled backup for 10 and I did the scheduled export dont do export now or it wont work very well to do X scheduled export and when you select the scheduled export you want to make sure include images documents and at