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The speaker recounts a difficult experience in Sydney, Australia, in 2018, where they were placed on a "Behavior Improvements Plan" due to concerns about their attitude as a staffing recruiter. During a meeting with both their boss and her superior, the speaker was criticized for their demeanor despite being recognized for their strong work ethic and results. The boss emphasized the need for immediate corrective action, reiterating that the speaker had a talent for saying what people wanted to hear but needed to demonstrate real change. The speaker acknowledges their past arrogance and recognizes the severity of the situation.