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hi this is my nanny and I work in customer support for pmc service request management this video is gonna give you an overview of how to import and export as IDs in SRM in this demo we are gonna take a look at how to export the ascites how to prepare your destination server and how to import these IDs log into you ITSM and go to applications service request management and import export console ex-parte export section here you can select service request definition you can also select only the PD Ts that you want to export and you can also select the following supporting data from your source server for export lets take a look on how we can export the SRT letter select the company click on search from the available list of facilities select the SRT that you want to export and select the check box now click on this arrow to add the SRT to the service request definition export list intersection for the file name choose the path on your server where the ARX file would be automatically cr