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In today's segment of "Ask the HR Expert," the discussion revolves around employee reference requests. Common concerns include whether to respond, how to respond, and what policies should guide these actions. A key issue is the potential for defamation claims if a negative reference is provided. To mitigate risk, it's recommended to have a policy that directs all reference requests to HR, ensuring compliance and consistency. Additionally, written consent from the employee should be obtained before responding to any reference requests. Written requests should also be mandatory, ensuring clear documentation of the process.