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As your business grows, it's essential to continuously update your marketing and operations plans since what works this year may not work the next. Listening to customer feedback is a vital strategy for making these changes and enhancing customer satisfaction, as customer insights can drive business growth. Customer feedback involves collecting input from users of your product or service, which can be obtained through social media, surveys, reviews, and more. It's important to gather this feedback because no product or service is perfect, and using customer suggestions allows you to improve your offerings and overall business performance.