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In the video tutorial, Kevin Ward addresses a question from Kashi (or Keisha) Thomas, a new real estate agent with 15 years of multi-family housing experience. She inquires about getting buyers to sign a buyer representation agreement, particularly after having difficulty connecting with leads from open houses. Kashi is unsure whether to show buyers a few houses before obtaining the signed agreement or to request the signature beforehand. She has tried both methods but finds that buyers often stop responding after receiving the agreement. The question highlights a common challenge faced by new agents in building client commitments.